You have just been hired as a consultant to the chief executive officer (CEO) of a health care organization. Your duty is to improve the management tools and practices needed to work in teams, build cross-functional teams, and facilitate collaborative decision-making.

Instructions:

You need to identify elements found in an effective health care workgroup and identify barriers to communication that may cause conflict within a group. Suggest some types of communication techniques that can be used to avoid conflicts within a team.

You need to address ways to improve communication among departments in an organization to avoid conflict.

Finally, identify strategies that may be used to avoid recurring conflicts and ways a leader can ensure conflict is respectful and productive within the team in the organization.

Based upon what you have learned in previous classes, prepare a PowerPoint presentation in which you propose a quality improvement plan to present to the CEO addressing these issues. This should be a “how-to” guide to the CEO that they can readily implement to improve communications and ensure respectful and productive conflict.

Cite at least four references to validate your proposal.