Module 3: Discussion Forum
Call Center Technology
In our Module 3 lecture you investigated healthcare information systems that support quality and effectiveness, while also aligning with the organization’s strategy of providing value-based care. Now you will put that into practice.
After completing this interactive, as the “Clinic Manager”, you will develop the following:
• Develop a memo, which would be distributed to all clinic employees prior to implementation of the new call center technology.

o Administrative staff
o Nursing staff
o Patients
o Include an introductory statement on the purpose and objective of implementing a new call center technology.
o Discuss the benefits to –
o Include an additional example of the opportunities, incentives or activities noted in the simulation.
o Include an additional experience you have had with your own healthcare provider’s electronic communication (positive, negative, effective or requires upgrading?).

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