Conflict is often avoided as it can create discomfort or worse. However, conflict can also be very productive and lead to positive change. Northouse talks about the “relationship dimension” (p. 263) as a lens for looking at conflict. Relational conflict is often the more challenging as it can appear personal and can be difficult to mitigate. To add to the challenge, relational conflicts are almost always tied to content issues. So how does a skilled leader recognize when conflict over content is jeopardizing relationships or is exacerbated by relationship issues? Discuss both short- and long-term strategies and leadership behaviors that can manage conflict and lead to productive resolutions. Use your text along with Kwame Christian’s video (“Finding Confidence in Conflict”) message on “compassionate curiosity” to guide your thinking.

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