Explain how each of the techniques of active listening should be implemented during an important conference call with a client who is explaining his needs for a project to your team members, who are in multiple locations.
Read Case 10-3 of the textbook and answer the related questions.
Search online to find images of high-profile people (politicians, celebrities, etc.) in situations where his or her nonverbal signals show one of the six functions of non-verbal communication: complementing, accenting, contradicting, repeating, regulating, and substituting. (Find one image for each characteristic and paste the photo.) Explain how you identified what their non-verbal communication is saying and whether it matches the verbal messaging they are delivering, if they are speaking.
Read Case 11-3 of the textbook and answer the related questions.
M4 Assignment CLO – 1, 2, 5
M4 Assignment UMBO – 1, 3, 5

Instructions & Specifications
Submissions
Rubric
Start by reading and following these instructions:
Study the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
Consider the discussion and the any insights you gained from it.
Review the assignment rubric and the specifications below to ensure that your response aligns with all assignment expectations.
Create your assignment submission and be sure to cite your sources, use APA style as required, and check your spelling.
The following specifications are required for this assignment:
Length: 1500 – 1750 words; answers must thoroughly address the questions in a clear, concise manner.
Structure: Include a title page and reference page in APA style. These do not count towards the minimal word count for this assignment.
References: Use the appropriate APA style in-text citations and references for all resources utilized to answer the questions. Include at least three (3) scholarly sources to support your claims.
Format: Save your assignment as a Microsoft Word document (.doc or .docx).
Filename: Name your saved file according to your first initial, last name, and the assignment number (for example, “RHall Assignment 1.docx”)
After completing the assignment above, select the link below to access the next module overview.

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